Reference

dewa33 Legal Terms for Indonesian Accounts

Our legal terms set out what you agree to when you open a dewa33 account and use our lobby — from account rules and data handling to payment…

Account AgreementData & PrivacyPayment ConditionsContact RightsJurisdiction Notice

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How Our Terms Apply to Your Account

dewa33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on dewa33, you enter a direct agreement with us covering how your data is stored, how your wallet interacts with payment rails like DANA, OVO, GoPay and QRIS, and what conditions govern any transaction you initiate. Our terms follow the principle

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that you own your account data and we hold it only as long as your account remains active or as required by applicable rules. Deposits processed through bank transfer or virtual account via BCA, BRI, Mandiri or BNI are subject to the same account-level conditions as
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e-wallet deposits. If you are in Semarang or anywhere else in Indonesia, your eligibility and the scope of services available to you depends on local law. We update these terms when our operations change and we notify you through your registered contact before any material change
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takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

Reach Us About Any Legal or Account Query

If any part of our terms raises a question — about your data, your account status, or a payment condition — our support team is the direct path. We handle legal and account queries through three channels so you can choose the one that fits your situation.

Team online

Live Chat

Available around the clock directly from the account dashboard. Use this for urgent account or payment status questions where a quick written exchange is enough.

Email Support

Send detailed queries about data handling, account closure, or term clarifications to our support address. We aim to respond within one business day.

Help Centre

Our written policy pages sit inside the Help Centre. Search by topic — data retention, payment conditions, account access — to find the relevant clause before contacting us.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Rights

We hold account data only for the period your account is active and for any retention window required under applicable rules. Here is how each area of our policy works in practice.

Data Storage

Your registration details and transaction history are stored on secured servers. We do not sell or share your personal data with third parties outside of what is needed to process your DANA, OVO or QRIS payments.

Cookie Policy

We use session and analytics cookies to keep your login active and to understand how you move through the lobby. You can manage cookie preferences from the account settings page at any time.

Account Security

Phone verification is required before account access is granted. If your number changes, update it through the account settings step before your next login to avoid a hold on withdrawals.

Data Retention

We retain your account data for as long as your account is open. After a confirmed closure request, we delete personal data within the period set by applicable local rules where your account was registered.

Who to Contact

For data access requests, correction requests, or account deletion, contact our support team by email. Include your registered phone number and the nature of your request so we can route it correctly.

Requesting Changes

You can request a correction to your stored account details, including name or contact information, by submitting a written request through live chat or email with supporting identification.

Your dewa33 Legal Questions

These are the questions we hear most often about our legal terms, data practices and account conditions. Each answer reflects how our policy works for accounts in Indonesia.

You agree to our terms of use, which cover account conduct, payment conditions, data handling and contact rights. The agreement takes effect at the point your phone verification is confirmed and account access is granted.

Yes. Our terms apply equally to all payment rails available on the platform — DANA, OVO, GoPay, QRIS, virtual account and bank transfer. Payment conditions are set out in the payment section of our full terms.

Submit a written request through our email support channel. Include your registered phone number and specify what data you need. We will respond with the relevant records within the timeframe set by applicable rules.

Yes. Submit a deletion request through email or live chat with your account details and a note confirming you want the account closed. We process deletions in line with our retention policy and applicable local requirements.

We notify you through your registered contact before any material change takes effect. Continued use of your account after the notice period constitutes acceptance of the updated terms.

Access to our services depends on local law and is available where local law permits. If you are unsure whether a specific service is available in your area, check the relevant section of our terms or contact our support team.

The full terms and privacy policy are available inside the Help Centre, accessible from your account dashboard. Search by topic — data, cookies, payment conditions — to reach the relevant section directly.

dewa33 Legal Terms for Indonesian Accounts

Reach Us About Any Legal or Account Query

Live Chat

Email Support

Help Centre

Data, Cookies, Security and Your Account Rights

Data Storage

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Your dewa33 Legal Questions

01 What legal agreement do I enter when I open a dewa33 account?

02 Does dewa33 Legal apply to all payment methods including DANA and QRIS?

03 How do I request access to the personal data dewa33 holds on my account?

04 Can I ask dewa33 to delete my account data?

05 What happens to my dewa33 account if the legal terms change?

06 Is my access to dewa33 services affected by Indonesian law?

07 Where can I find the full dewa33 legal terms and privacy policy?

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